Terms & Conditions

Welcome to Australia Auto Export, these Terms and Conditions (“Terms”) govern your use of our website www.australiaautoexport.com.au (“Site”) and the services we provide (“Services”). By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Site.

1. Introduction

Australia Auto Export provides vehicle export services, towing services, and diesel mechanic services across Australia and for international destinations. These Terms apply to all users of our Services, whether booked through our website, by phone, email, or via third-party platforms.

2. Use of the Site

Eligibility:
By using our Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

Account Registration:
To access certain features of the Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update this information as necessary.

Account Security:
You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Prohibited Activities:
You agree not to use the Site for any unlawful purpose or in violation of any applicable laws. You also agree not to interfere with or disrupt the Site or servers or networks connected to the Site.

3. Services

Australia Auto Export offers services including but not limited to:

Vehicle export (cars, trucks, salvage vehicles, machinery)
Export documentation and compliance assistance
Towing services (Melbourne and regional Victoria)
Emergency towing
Diesel engine repairs and maintenance

We reserve the right to refuse or discontinue services in cases of unsafe conditions, inaccurate information, illegal requests, or abusive behavior.

4. Booking & Cancellations

All bookings are subject to availability.
Confirmation may be provided via phone or email.
If you wish to cancel or reschedule a service, please notify us as early as possible.
Cancellation fees may apply, particularly if services are cancelled at short notice or after dispatch.

5. Payments

Pricing will be communicated at the time of booking or quotation.
Full or partial payment may be required before services are delivered.

6. Service Limitations

Australia Auto Export is not responsible for pre-existing vehicle damage or mechanical faults.
While every reasonable precaution is taken, we are not liable for deterioration caused by underlying conditions during towing or transport.
Our responsibility ends once the vehicle is delivered to the agreed location or handed over to shipping providers.
We are not liable for delays caused by weather, traffic, port congestion, customs inspections, or events beyond our control.

7. Customer Responsibilities

Customers agree to:

Provide accurate and complete information during booking
Ensure vehicles are accessible and ready for service
Comply with applicable laws and export requirements
Treat staff, drivers, and contractors respectfully

8. User Content

Content Ownership:
By submitting content to the Site (such as inquiries, reviews, or uploads), you grant Australia Auto Export a non-exclusive, royalty-free, worldwide license to use and display such content in connection with our Services.

Prohibited Content:
You must not submit content that is unlawful, misleading, defamatory, or infringes third-party rights. We reserve the right to remove such content.

9. Intellectual Property

Ownership:
All content and materials on the Site, including text, graphics, and logos, are the property of Australia Auto Export or its licensors and is protected under intellectual property laws.

Limited License:
You are granted a limited, non-exclusive, non-transferable license to access and use the Site for your personal use. You may not reproduce, distribute, or create derivative works from any content on the Site without our express written permission.

10. Liability & Insurance

Australia Auto Export maintains insurance for its operations where required by law. Customers remain responsible for ensuring their own vehicle insurance coverage is adequate, particularly for export and transit purposes.

11. Modifications to the Site and Services

We reserve the right to modify, suspend, or discontinue any part of the Site or Services at any time without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Site or Services.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. You agree to submit to the exclusive jurisdiction of the courts located within Australia to resolve any legal matter arising from these Terms.

13. Changes to These Terms

We may update these Terms from time to time, changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Australia Auto Export
Phone: +61 410 356 433
Email: info@australiaautoexport.com.au